Contat Us
Email:support@dupedivine.com
Tel:+8614242151101
Address:1-8, No.16, Annex 338, Majiapu Street, Hechuan District, Chongqing, China
FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that the product you receive matches the photos shown on our website as closely as possible. However, due to differences in monitor displays, photography lighting, or minor adjustments in production batches, there may be very slight variations in color or detail. Rest assured, all our items are hand-selected for quality before shipping.
Once your order is successfully placed, a digital receipt will be sent to the email address you provided during checkout. You can also view your receipt at any time by logging into your account on our website and navigating to the "My Orders" section.
If you wish to return an item, please contact our customer service team within 7 days of receiving your order. The item must be unused, in its original packaging, and with all tags attached. Please note that return shipping costs are the responsibility of the buyer, and original shipping fees are non-refundable. We recommend using a trackable shipping service for returns.
We do our best to restock popular items, but availability is not always guaranteed. If a product is marked "out of stock," we recommend signing up for our restock notification (if available) or checking back periodically. You can also contact our customer service to inquire about specific items—we may be able to provide an estimated restock date or suggest similar alternatives.
We currently offer worldwide shipping to most countries and regions. During the checkout process, you can select your country from the dropdown list to confirm if we deliver to your location. Please note that some remote areas may be subject to shipping restrictions or longer delivery times. If you have any questions about shipping to your specific location, feel free to contact our customer service team.